Job Description

Job Description

Job Description

Position Overview:
We are seeking a dedicated and detail-oriented individual to join our team, responsible for ensuring our guestrooms meet and exceed company cleanliness standards. This role is at the heart of delivering an exceptional guest experience, combining professionalism, courtesy, and adherence to health regulations to guarantee guest satisfaction.

Key Responsibilities:

• Meticulously clean and prepare guest rooms, ensuring all amenities and supplies are fully stocked and ready for use.
• Maintain cleanliness and functionality of carts, linens, rooms, and equipment.
• Take ownership of guest satisfaction, delivering outstanding housekeeping services with efficiency and care.
• Respond promptly and positively to guest requests, providing the highest level of quality service.
• Collaborate with other departments as a team player, contributing to the overall success of the property.
• Follow the company’s guest service recovery program to address and resolve guest concerns effectively.
• Adhere to lost and found procedures to ensure guest belongings are handled responsibly.
• Maintain a clean and safe work environment in compliance with all relevant regulations.
• Inspect rooms for maintenance needs and promptly report any issues.
• Safely handle and utilize housekeeping chemicals, following established procedures.
• Observe company protocols for guest and employee incident reporting.
• Be well-versed in hotel emergency procedures to act effectively in critical situations.
• Plan, prioritize, and execute daily tasks to meet required work volumes.
• Comply with company policies regarding attendance, grooming, appearance, and work rules.
• Participate in all required department and hotel meetings.
• Operate all equipment and supplies properly and responsibly.

Education:

• High school diploma or GED preferred.

Experience/Knowledge/Skills/Abilities:

• Previous housekeeping or laundry experience is a plus.
• Strong attention to detail with a customer-focused mindset.
• Ability to excel in a fast-paced environment.
• Reliable and predictable attendance is essential.
• Physically capable of lifting, pushing, and pulling up to 50 pounds consistently throughout the shift.
• Ability to move around the hotel (standing, walking, kneeling, bending) for extended periods.

Additional Information:
This description outlines the general scope and nature of the role but is not an exhaustive list of duties and responsibilities. Responsibilities may vary based on brand or location. All team members are expected to maintain a positive and respectful attitude towards guests and colleagues and perform duties safely and efficiently.

Employment Terms:
This document does not constitute an employment contract, as employment is “at-will.” Management reserves the right to modify duties at any time.

Equal Opportunity Employer:
CSM Corporation is proud to be an equal opportunity employer. We welcome qualified applicants of all backgrounds, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws and regulations.

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